The power of voice

i-tiva, from illion Digital Tech Solutions, is an automated interactive communications system used by over 600 libraries around the world.


itiva library reminder

Libraries increase productivity, speed up returns and reduce overheads

  • Libraries deliver personalised library notifications with i-tiva’s MESSAGE service.
  • i-tiva SMS allows libraries to communicate with users via an accessible and widespread channel.
  • Faster notification for quicker returns and collections.
  • Self-service technologies increase productivity of library staff.
  • Proof of delivery.
  • Fully integrates with major LMS / ILS.

Library users enjoy an enhanced, 24/7 service

  • i-tiva’s CONNECT service allows library users to access their library account via an interactive telephone messaging system, 24/7.
  • Users are prompted in an effective, gentle way of overdue books or that their reservations / holds have arrived.
  • Library users can access key library services 24/7 with self-service technology.
  • Users can choose how they interact with their library.
  • Improved returns give users more choice.