Take a look at some of the exceptional work illion Digital Tech Solutions has undertaken for its clients and how self-service and multi-channel payments can revolutionise the collections process.
Early Stage Collections
An ilion Digital Tech Solutions case study
In this illion Digital Tech Solutions case study, we explore the opportunities presented by the growing adoption of digital wallets at the bill payment stage of pre-arrears or early arrears collections.
WebPay
O2
illion Digital Tech Solutions provided a new payment channel for telecommunications company O2 and delivered 27% of early arrears payments after 12 months.
Pay by SMS
O2
illion Digital Tech Solutions helped O2 to devise and launch ‘Pay by SMS’, a ground-breaking PCI compliant collections process.
Early Stage Collections
Vodafone UK
illion Digital Tech Solutions helped Vodafone to reduce collections OPEX costs and reduce involuntary churn from new customers.
Early Stage Collections
UK Energy Retailer
illion Digital Tech Solutions helped a leading UK energy retailer to improve the early stage collections rate and increase the volumes of cash collected earlier in the process.
WebPay and Inbound Voice
City of Parramatta Council
illion Digital Tech Solutions worked with City of Parramatta Council to introduce automated, self-service touch points into the collections process.
Early Stage Collections
Australian Telecommunications Provider
One of Australia’s largest telecommunications companies needed to drastically reduce rising late payments costs and streamline its processes.