Simplified. Validated. Accurate. Customer-friendly. Efficient.
SMARTIE is a self-service validation tool for more accurate income & expenditure (I&E) forms in the telecoms, utilities and financial services sectors in the UK.
The call centre agent, customer or a mixture of both can complete the forms across multiple devices for enhanced customer accountability and communication.
Enhance customer experiences
- Better understand customers and their true financial situation.
- Increase customer education and accountability.
- Improve customer communication and loyalty.
- Implement realistic and achievable payment strategies.
Improve operational practices
- Improve efficiency by significantly reducing average call handling times through pre-population and customer self-serve.
- Increase the rate of kept payment arrangements
