Meeting the needs of customers in collections, both now and in the future.
Join us at 11am on Thursday 11th June for our webinar ‘The New Normal in Collections’.
Over 30 minutes, we will evaluate the impact that the Covid-19 pandemic has had on the collections sector, and what lies ahead as we enter the ‘new normal’.
- Hear how other organisations have dealt with a dramatic increase in direct debit cancellations and customer communications with call centres under strain.
- Learn which digital payment and communication channels have grown since lockdown and why.
- Understand how expanding payment options beyond direct debit encourages customers to pay and increases the brand experience.
- Discover how providing customers with flexible self-service payment and communication options will assist customers back to financial normality.